Privacy Policy

Welcome to CHUANGSHA (accessible at https://cremortive.com). We value your privacy and are committed to protecting the personal data of all visitors and users of our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

    1. Who We Are
      Company Name: CHUANGSHA NEW MATERIALS (SINGAPORE) PTE. LTD.
      Registered Address: 7500A BEACH ROAD, #16-320, THE PLAZA, SINGAPORE 199591
      Website: https://cremortive.com
      Contact Email: meetcjy@gmail.com
      Contact Page: https://cremortive.com/contact

    1. Information We Collect
      We collect personal information that you voluntarily provide to us when you:
      Submit a contact form or inquiry
      Interact with our live chat or support tools
      Communicate with us via email
      Request information about our products or services
      The types of personal data we may collect include:
      Full name
      Email address
      Company name (if applicable)
      Country or region
      Phone number (if provided)
      Content of your message
      Uploaded files or attachments (if any)
      We do not collect sensitive personal data (e.g., NRIC, passport numbers, financial account information) unless specifically required and explicitly consented to.

    1. How We Use Your Information
      We use the personal data we collect for the following purposes:
      To respond to your inquiries or requests
      To provide information about our services and business operations
      To improve user experience on our website
      To communicate with potential clients, suppliers, or business partners
      For legal, compliance, and administrative purposes
      We do not use your data for marketing purposes unless you have given explicit consent to receive such communications.

    1. Data Sharing and Disclosure
      We do not sell, rent, or trade your personal data.
      We may share your information in the following situations:
      With service providers: We may engage third-party companies (such as website hosts or IT providers) to help operate the site. These providers only have access to your data for performing specific tasks on our behalf and are obligated to keep your data secure.
      To comply with legal obligations: We may disclose your information if required by law or to protect our legal rights.
      In the event of a business transfer: If we are involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

    1. Data Retention
      We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, and operational requirements.
      You may request deletion of your personal information at any time by contacting us via email or our contact form.

    1. Data Security
      We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:
      Secure HTTPS connections
      Firewall and anti-malware systems
      Role-based access control to administrative systems
      Regular website security updates
      Despite our efforts, no data transmission or storage can be guaranteed to be 100% secure. You use our site at your own risk.

    1. Cookies and Tracking Technologies
      Our website may use cookies or similar technologies to enhance user experience, gather website traffic analytics, or maintain session states.
      Cookies do not collect personally identifiable information unless you provide such data directly.
      You can manage your cookie preferences through your browser settings.

    1. International Transfers
      As we serve users worldwide, your personal data may be transferred to or stored on servers located in other countries, including outside Singapore. We ensure that such transfers comply with applicable data protection laws and are subject to appropriate safeguards.

    1. Your Rights
      Under the Personal Data Protection Act and applicable international data laws, you have the right to:
      Request access to your personal data
      Correct any inaccuracies in your data
      Withdraw your consent at any time
      Request deletion of your personal information
      To exercise these rights, please contact us at meetcjy@cremortive.com.

    1. Third-Party Links
      Our website may contain links to third-party websites or tools. Once you leave our site, this Privacy Policy no longer applies.
      We are not responsible for the privacy practices of such external sites. Please review their privacy policies independently.

    1. Children’s Privacy
      Our website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will take steps to remove the information.

    1. Changes to This Privacy Policy
      We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.
      Please check this page regularly to stay informed of any changes.

    1. Contact Us
      If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us:
      Email: meetcjy@gmail.com
      Contact Page: https://cremortive.com/contact

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